RETAIL - Returns & Exchanges
Returns are accepted within 30 days from the shipped date.
Final Sales : There are no refunds or exchanges for FINAL SALE items.
Refund for Purchase: Complete the RMA form as best as possible. Pack and seal your items securely along with completed Return Form. Any items returned without proper information will be refused and sent back at sender’s expense.
*Please note you will be responsible for the return shipping cost.
Mail package to :
Melie Bianco, Inc.
Attn: Return Department
9545 Brasher St.
Pico Rivera, CA 90660
Please allow 1-2 weeks from returned ship date for your account to be credited.
Returns for Defective Items/ Wrong Items Shipped: To ensure proper processing, please indicate the reason for return by choosing a return code on the RMA form. If item is defective or wrong shipped and you would like a replacement please indicate exchange in the notes section. Upon inspection, if item is found to be defective or wrong shipped a replacement will be sent free of charge and shipping costs will be refunded. If item is deemed non defective you will be charged a 15% restocking fee and shipping charges will not be credited.
*Please note that Melie Bianco is not responsible for normal “Wear and Tear” of any products. In order to receive credit for your shipping costs, you must attach the Return Shipping Receipt along with the Return Form. All items must be returned by selecting UPS ground or USPS priority mail. If overnight, 2 day, or 3 day service is used, you will only be refunded the amount for UPS ground.
To initiate your return and receive your RMA form please email: info@meliebianco.com with Return: (Invoice #) as the subject line.
If you have any questions regarding our policy please give us a call at (562) 908-9830 our representatives will be available to assist you between the hours of 9am - 5pm PST.
Wholesale Customers: Please visit our WHOLESALE RETURN POLICY
